Support
The usual questions first. If yours isn't here, use the button at the bottom.
I want to reopen my Pro report
The address you returned to after payment (the one containing checkout_id=…) is the key; open it again and the report appears. In the same browser, the Gyeol home, Saju and Photo pages keep an "Open my Pro report" button. If you lost the address, the Polar receipt email has the checkout number. If that fails, send us the email you paid with, below.
I paid but the report won't open
Right after paying, confirmation can take a minute. Refresh. If "Payment is not confirmed yet" keeps showing, write to us below; we look within a day.
Refunds
Full refund if the report hasn't been generated yet. After generation, we refund when the content is clearly wrong (e.g. wrong chart characters, photo not read). Send the checkout number. Refunds go back through Polar to your payment method.
Delete my data
Free readings keep nothing on a server. Birth details saved in your browser are cleared with "Clear" on the Gyeol home page. Pro report text is kept for a year under the checkout number; send it and we delete right away. Photos are never stored. Details in the privacy policy.
The reading seems wrong
If your pillars differ from another site, it's usually the time correction: Gyeol uses local solar time from your birthplace's longitude and compares solar terms astronomically. To see it uncorrected, open ‘Advanced → Don’t correct the time’ in the form. If it still differs, send your birth details and the other result.
Anything else
The button opens your mail app. For payment matters, include the checkout id.